Background

Sigma Marketing Solutions Pvt. Ltd. is an Ahmedabad-based small enterprise providing marketing services to clients in India’s healthcare sector. Their website, serving as both a marketing tool and client interaction portal, plays a pivotal role in the business.

However, they recently fell victim to a cyber-attack, resulting in unauthorized access to sensitive client data. Their IT team swiftly detected the breach, initiating an immediate investigation.

Problem

The cyber-attack not only disrupted the website but raised alarming concerns over the compromise of sensitive client data. Identifying the source of the hack and fortifying defenses against future attacks became an urgent necessity.

Solution and Implementation

Sigma Marketing Solutions Pvt. Ltd. reached out to me to spearhead the investigation and remediation process:

1. Investigation:
   • Utilized forensic tools and techniques to inspect server logs and system files.
   • Traced the intrusion back to a specific IP address, identifying the breach method.
   • Worked closely with the internal IT team to understand the unique structure of the systems.
2. Immediate Remediation:
   • Patched the vulnerability that allowed the hack.
   • Updated software and hardware to plug any potential security gaps.
3. Long-Term Security Measures:
   • Implemented two-factor authentication (2FA) for critical access points.
   • Instituted regular security audits to detect and mitigate future risks.
   • Enhanced monitoring for unusual activity or potential threats.

Results

The response was successful in pinpointing the cause of the hack and the responsible IP address. Sigma Marketing Solutions Pvt. Ltd. managed to secure its online presence, assuring clients that their data was safe.